Inclu Group - a brand family in luxury hospitality & travel

Our Brand Family

It means the world. To everyone

Since 1997, the founders of Inclu have been at the vanguard of inclusive travel innovation and evolution, transforming the landscape of opportunity and the luxury of possibility for ambitious and aspirational travellers, however expansive their wanderlust and whatever their mobility, sensory, or neurodivergent exceptionality. Truly travel for ALL.

Now, in 2025 and in one transformational canvas of possibility,we take all of that hands-on experience to launch Inclu Collection, an exclusive luxury and lifestyle boutique of B2C brands to define the trajectory of this dynamic and untapped emerging market for decades to come.

Serviced by a global network of Inclu Academy trained and supported independent luxury travel designers, prospective clients are now just one click and conversation away from having their bespoke arrangements – whatever style and destination of travel and stay they choose, crafted and managed by a personal travel concierge dedicated to providing inclusive-service excellence through planning, booking and of course whilst on-location and experiencing journeys of a lifetime.

Inclu Collection is now open for business and it finally means the world. To everyone.

It’s going to be an amazing journey. We hope you will want to join us!

Alison Pearson
Director of Travel Operations

Alison Pearson, Director of Travel Operations

Preferred Partnerships

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Inclusive Luxury Travel Designers

Carefully crafted to deliver genuinely inclusive luxury hospitality and travel at scale, the launch of Inclusive Luxury Travel Designers is set to transform distribution of what, to date, has been the rarefied preserve of our uniquely skilled and experienced lead team here at Inclu Group.

But not anymore, by imparting unique acquired knowledge and know-how through our exclusive Inclu Academy training, we are building, empowering and supporting a global network of Independent Contractors – already established and successful in their field, to confidently attract and service enquiries from a brand new demographic of client, assured that no matter how complex that may be, our dedicated concierge team will be there to guide and assist in converting oft-abandoned travel dreams and aspirations into life-affirming and real-world transformational experiences for their new and loyal customer base.

With the goal of welcoming 100 ICs into our global network in 2025, and doubling year on year, Inclusive Luxury Travel Designers is set to establish what will be the most important and impactful new market in decades.

Why not join us…

The world’s premier inclusive luxury hotel concierge

With every hotel, resort and lodging featured having secured the coveted ‘Verified by IncluCare’ award for guest-inclusivity excellence, and each enquiry and booking managed by one of our world-class concierge team, clients of Inclusive Luxury Hotels can expect a new, transformational era of confidence, excitement and participation in luxury hospitality and travel.

And with detailed information for every property verified as accurate and authentic, the days of worry and trepidation, so familiar to millions of disabled travellers across the globe, well and truly confined to history.

Our collection

The world’s finest inclusive restaurants, bars and amazing places to meet

With decades of experience at the forefront of inclusive travel and hospitality we understand just how challenging it can be to find and experience genuinely accessible and inclusive restaurants, bars and amazing places to meet.

So we’ve stepped up to the plate and launched Inclusive Luxury Table.

Complementing our hotel and lodging platform, Inclusive Luxury Hotels, means that whatever their physical, sensory or neurodivergent exceptionality, guests can dine, drink, socialise and do business in the knowledge their hosts have manifested a commitment to creating as inclusive an experience as possible.

This provision can include step-free access into and around featured venues, accessible washrooms, space to manoeuvre and to sit comfortably at a table for guests who use wheelchairs, menus and information in alternative formats, adaptive aids and sensitive and disability-aware front of house staff to welcome and serve every guest with confidence and sensitivity.

Visit Inclusive Luxury Table

Introducing the inclusive luxury of possibility at sea

Time was, when cruise liners were strewn with barriers that made life at sea extremely challenging for anyone with reduced mobility or additional sensory or cognitive requirements. But not anymore. Those ships have sailed. Today’s new-generation vessels are essentially barrier-free offering every passenger the opportunity to enjoy and experience an almost endless variety of dining, activity, relaxation, entertainment and discovery – onboard and ashore.

Add to this, the pleasure of visiting multiple destinations but unpacking just once, paying one holiday price and enjoying so much value, a selection of cruise lines and vessels to suit families, friends, sun-seekers, adventurers and intrepid seven-seas wanderers and expeditioners, and it is easy to understand why a cruise holiday is increasingly recognised as the perfect choice for millions of disabled people across the globe.

And with an ever growing selections of stunningly beautiful cruise ships offering spacious, fully accessible cabins and suites, plying the seven seas in the fine style, it’s perhaps not surprising that we have long been passionate advocates of this style of travel and indeed recognised by the cruise industry as champions of inclusivity in the luxury and ultra-luxe cruise market. So, whether new to cruise or salty sea hands the Inclusive Luxury Cruise team ensures our clients are matched with the perfect ship, itinerary and indeed everything they may ever need for the perfect cruise holiday – including flights, accessible transfers and shore excursions and if required mobility equipment and aids.

Anchors away!

Inclusive Hospitality at the worlds best sport and music events

Finding, booking tickets and experiencing, for real, the unique pleasures of iconic music and sporting events across the globe can be difficult for anyone. But when barrier-free entry, authentically inclusive hospitality and space with a view is essential, things can become an insurmountable challenge.

Well not any more.

InBox is the new events and entertainment speciality service from Inclu Travel. So whether it’s VIP viewing at the footy or F1, superlative executive suites for Swifties, ringside in Riyadh or strawberries and champagne at Centre Court, let the InBox team arrange that very special, perhaps once in a lifetime experience.

Hospitality and tickets for sure, but the entire travel package if you so wish – inclusive accommodations, land, sea or air transport, accessible transfers to and from events and more.

The Inclusive Luxury Traveller

Welcome to TiLT, the magazine of luxury and upscale-lifestyle hospitality, travel and leisure. A member of the Inclu brand family, we aim to make TiLT the number one read for news, views and inspiration – for aspirational and experienced travellers and the industries that strive to welcome, serve and delight them.

Edited and managed by our very own, San Francisco based, Jan Bonville, we’re aiming to launch the ‘full’ TiLT magazine in May 2025. But we invite you right now to enjoy a flavour of what’s to come with a selection of Jan’s back-story of adventure and inclusive journeys, including trips to Africa, Borneo and French Polynesia.

Gateway to the most exciting emerging market in decades

In awarding IncluCare Winner of their ‘Bright Ideas in Travel Award 2022’, Condé Nast Traveler stated that “IncluCARE goes beyond a narrow focus on the accessibility of the built environment to ensure the full destination is inclusive to people with both visible and hidden disabilities.”

We certainly do, but there is more that sets IncluCare apart from anything that has come before. IncluCare is designed for the luxury travel industry by experts in the luxury travel industry. Evolutionary and cultural. Effective, truly transformational and shifting the ‘why’ to the ‘how’, we are with you all the way; planning, directing, educating and supporting you for the entire, rewarding, journey to ‘Conscious Guest Inclusivity’ excellence, your coveted Verified by IncluCare status and a brand distinctive advantage to realise the unique potential of what is almost certainly the last major untapped market in travel and hospitality.

Is there a market?

IncluCare is not the pursuit of niche. On the contrary, it is potentially the most important positive strategic investment in understanding, positioning and distinctiveness your organise could make this decade. An acquisition that that can equip any organisation to embrace and realise the full potential of what is almost certainly the last major untapped market (one in six of the world’s population is disabled) – a global community consisting of many millions of people who possess the ambition, time, financial resources (estimated at $13 trillion each year) and aspiration to experience the finest of everything that travel, hospitality, leisure and lifestyle industries have to offer, but lack confidence and trust to do so.

IncluCare will, in an incredibly competitive environment, allow you to manifest that trust and confidence and distinguish you as leaders of customer inclusivity excellence in luxury, attracting and welcoming a totally new and loyal client following, who would otherwise simply stay at home. That is both morally unjust and commercially, a huge, missed opportunity.

For all hotels and lodging?

Absolutely, whatever the heritage, footprint, location or architecture of a property, it is completely possible to become and be seen as a genuinely accessible and inclusive destination.

This does not mean being ‘barrier-free’, that’s rarely possible for any hotel, but rather a shift-shape in thinking that views genuine guest inclusivity as 20% facility and 80% service, sensitivity and personalisation. A completely achievable outcome for a sector for whom impeccable attention to detail and obsession with guest satisfaction is already a given.

Authentic guest inclusivity is simply a new, powerful and brand-distinctive

How will you measure success?

We can think of few examples of such strategic cause and effect across any commercial landscape today.

Clearly and directly attributable and measurable ROI from the practices, processes and adjustments adopted during your Verified by IncluCare journey will become clear as guests who would never have have come to stay until you made visible your new provision, begin to arrive.

5 steps to coveted Verified by IncluCare and a completely new market of guests

Inclusive Hospitality Appraisal
Appraisal of your property and current guest-inclusivity provision
Action Plan
We report back you on how best to improve your accessibility and guest-inclusivity provision – priorities and recommendations
Education for all
Includes online webinars and remote training modules for leadership, heads of department and guest-facing personnel. This includes all-onboarding for the duration of your Verified by IncluCare membership
Implementation
Adjustments as recommended in Action Plan. These may include assistive devices, additional specific training, minor modifications to the physical environment. Most at modest cost which should see a significant direct and measurable return on investment
Visibility & Promotion
Upon completion of above steps and achieved ‘Verified by IncluCare’ status we promote your property on our B2C web platforms – Inclusive Luxury Hotels and Inclusive Luxury Table and through PR activity and our global network of Inclu Academy trained Independent Luxury Travel Designers

Let’s talk about joining

Inclusivity in Luxury Hospitality and Travel Consulting

Created by our team of academic, travel, tech and training experts, Inclu Consulting is the strategy, education, marketing and universal design arm of Inclu Group.

The Inclusive Imperative

Many organisations are familiar with and have adopted Diversity, Equity and Inclusion (DEI) policies, practices and procedures. These are primarily workforce-focussed. But few service providers in hospitality and travel have recognised or considered their obligation to address equality of experience for their guests – what we have defined as ‘Conscious Inclusivity’ (CI) and the life-blood of any business.

The value of Conscious Inclusivity

Whilst DEI and CI are essential for any organisation to be able to claim a fully formed ESG, they are distinct from one another in terms of form, application and critically, outcomes. For unlike DEI, adopters of CI are effecting dramatic impacts on the actual guest experience and reaping their rewards in terms of brand new custom, dramatically elevated levels of guest satisfaction and gratitude and, perhaps most attractively from a commercial perspective – significant and attributable-gain. For unlike investments in sustainability and DEI, there is a direct correlation between the actions you have taken and measurable ROI.

Inclusive by design – introducing Inclu Studio

Historically, the vast majority of the built environment, the very foundations and fabric of our hotels, resorts, restaurants, bars and event spaces have given at best a cursory nod to extreme functionality – the recognition that if we design for those with the most complex of requirement, absolutely every guest and service user will benefit.

It has been this failure to design for functionality and style, in equal measure, that has created a burgeoning global inventory of adapted bedrooms, bathrooms and other facilities that are neither attractive nor functionally optimal. A potential annual revenue value for hospitality, of billions of dollars often regarded as ‘inferior stock’, hidden from view, and in in contrast to every other accommodation type in a property, made difficult to find and book. That is not only commercially remiss but potentially discriminatory under equality legislations.

What is the Inclu Studio view?

It is that inclusive design can be completely beautiful as well supremely functional. Not only in the fixed, physical environment but in the look, feel and usability of amenities such as bathrooms, furniture, fashion, swimming pools, F&B and event spaces. In the way we present information – our websites, social media and marketing. In fact, every aspect of a guest or users experience with your organisation, property or service.

Who are these designers and creatives?

They are a rare and precious community of talent pool, and we are privileged to partner with the best. Depending on the project and requirement, we can draw on world-class architects and designers who work exclusively to Universal Design principles.

What should you do next?

Don’t even think about signing off on new-build or renovation plans until you have spoken with us. Just that one action could ensure this is a project that gets it right from the get-go. Is designed to be experienced by the entire spectrum of user diversity, removing barriers to more custom on the drawing board and not through second-best and always more disruptive solutions and costly remedial work down the line.

Now that has to be worth a call…

Let’s start the conversation

Unique and empowering knowledge and skill acquisition for the next dynamic revolution in luxury hospitality and travel

Formulated and crafted by world-leading experts in this field, Inclu Academy is a unique seat of learning designed to educate, empower and equip key supply and sales stakeholders of luxury hospitality and travel, to realise the full potential of what is almost certainly the most significant new-market opportunity our industry has seen in decades.

Motivation, Education & Support

Motivation

Motivation will be the spark that ignites the touch paper of inclusion- revolution within the industries of luxury hospitality and travel. And it’s not hard to find. Published studies show that the global population of 1.3 billion disabled people and their households are custodians of $13 trillion annual spending power. That disabled guests are more likely to be fiercely loyal customers, stay longer, spend more and tell 10 times the amount of people than their non-disabled counterparts of service excellence – as it currently so hard to find.

But Motivation alone, is not enough.

Education

Motivated, with the launch of Inclu Academy, stakeholders of luxury hospitality and travel now have access to a unique seat of learning curated to educate, empower and equip through a tailored business and role-specific portfolio of awareness and training to establish a fundamental understanding of what defines and contrasts accessibility and inclusivity, enlightens to neutralise the misconceptions that can lead to fear of doing the wrong thing and crucially confidence and sensitivity to attract and service a completely new community of disabled customers and those who will travel with them if only they have trust in us to do so.

But Motivation and Education alone are not enough.

Application & Support

Motivated and educated to a level that facilitates entry into an arena without equivalence in its scale of opportunity, supply chain members of the global ecosystem of luxury hospitality and travel – especially hospitality, IC’s & Travel Designers, will require one additional and absolutely critical component in order to transform this newly acquired knowledge and understanding into practical application, new business and fiercely loyal customers – OPERATIONAL SUPPORT.

And it is the exclusive accessibility and inclusivity-specific mentoring and assistance from the Inclu Helpdesk and Support Team that sets us apart from any other organisation in hospitality and travel.

It is what, uniquely, will empower and equip stakeholders serious about transforming the landscape of opportunity and rekindling oft-abandoned ambitions and aspirations for disabled people and those who will travel with them, to convert even the most complex enquiry into life-changing experience, discovery and adventure, whatever a client’s physical, mobility, sensory, neuro-divergent – visible or non-visible, requirement may be.

Learn more

Inclu Academy Courses

We have a growing number of online courses, all specially written for the luxury hospitality and travel sector.